Subject: Fwd: CS Candidate - Tabssum Khan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Sat, 15 Aug 2020 02:11:03 +0000

Reject

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Begin forwarded message:

From: Tabssum Khan <[email-masked]>
Date: 15 August 2020 at 04:36:05 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Subject: CS Candidate - Tabssum Khan
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         CS Test

Name    Tabssum Khan
E-mail  [email-masked]
Phone Number    (91) 9582243971
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station       I can commute using other transport like Rickshaw, Uber etc.
Where do you currently live (area)      New Ashok Nagar (110096)
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Tech Mahindra   Employee        31 October 2019 11700
Previous Employer 2     Tech Mahindra   Employee        31 January 2020 14840
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy.
Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)       This assignment will discuss about the company Dominos Pizza with the ... You can view samples of our professional work here. ... An e-mail for verification will be sent to the customer.
What were your responsibilities in your last employment. Please explain in 150-200 words.
My responsibilities included greeting guests, taking bookings and handling day to day problems and questions. My employers depended on me to give a good impression to guests at all times, meeting their needs efficiently and with a positive attitude.
The key thing they need for delivering outstanding customer service is a passion for helping people. A passion for service goes for hand-in-hand with friendliness and a personable attitude. ... Your customers can hear characteristics such as passion and friendliness over the phone and even read those traits in emails.
Remember the responsibilities listed in your resume.
Connect your responsibilities to the ones in the job posting.
Use details when explaining your larger and important projects.
Describe how you use your skills to benefit the company.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
JetBlue - Thanks frequent customers with small gestures.

Tesla - Meet your customers where they're at.

Adobe - Respond to customer service complaints before they happen.

Trader Joe's - Help those in time of need.

Coca-Cola - Get involved in social causes.

Zappos - Personally reply to every email.
What according to you makes you a good candidate for customer service or technical support job? Talk about key traits for the job like communication skills, problem-solving skills, and passion for customer service, and lean into the aspects of your current or past positions that you love and excel at that are also part of the job you hope to get.
Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
On a scale of 1 - 5 please rate your fluency in spoken English  4