Subject: Fwd: Tech Support Candidate - Ajay Verma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 14 Aug 2020 02:48:38 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 14 Aug, 2020, at 15:10, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Ajay Verma 
E-mail 	[email-masked] 
Phone Number 	(91) 8328662026 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Karnal, Haryana 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	TCS 	IT Service Desk Engineer 	21May 2020 	32000 
Previous Employer 1 	Kindlebit Solutions 	Android Developer 	10 Jan 2019 	16000 
Previous Employer 2 	IMS Learning Resources 	Service Desk Operator 	24 Sep 2016 	25000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will first check if my computer is connected to internet or not by browsing some other website. Example open a new tab and try to load other website like google.com 
2. Then I will check if I am using the correct url. 
Try to open the same url on another computer connected with the same network. 
3. Try to open the link on another browser. 
4. Then if my computer is connected with wifi, I will reconnect it or switch on and off the router. 
If its connected with lan cable, I will plug it out and in again. 
5. Clear browser's cookies and cache. 
6. If still the issue is there then I will check the proxy settings. 

What according to you is difference between Bluetooth and Wifi? 	1. Bluetooth is used for connecting short range devices for sharing data, wifi is used for providing high speed web access and internet. 
2. Security of bluetooth is less in comparison of wifi. 
3. Limited users are allowed in bluetooth connection in caparison to wifi. 
4. Bluetooth requiers low bandwidth in comparison to wifi. 
5. Bluetooth range is small as compare to wifi. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when you are just solving the issue of your client and he is satisfied with your service you provided. 
Great word comes when the user is happy with the service and he wants you only again for his issue in the future also. This is when you understand the situation the client is facing, this is done when you listen to his issue even if you know what he is facing. And while solving his issue you assure him that this issue will not repeat evenif it comes you have to just follow these steps. 
What according to you makes you a good candidate for customer service or technical support job? 	Firstly I love to communicate with different people, I am not that kind of person who just wants to work on a single machine and complete the job hours. While communting with different people we learnt lot of different things also. 
I have worked as an developer and also completed my graduation in Information Technology so I can grab the things faster evenif I am not aware about any issue. 
I have worked for Jaguar landrover as a service desk engineer so I can manage presure situations also. 

On a scale of 1 - 5 please rate your fluency in spoken English 	4