Subject: Fwd: Tech Support Candidate - Shivam Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Aug 2020 06:30:57 -0700 (MST)

Hi Ma'am, 

This candidate is referred by Pravesh. 
Pritish asked me to take his test for EPOS. 

His last salary was 28700/- 
Expecting hike on it. 
But he is in Banaras currently needs a week time to relocate. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Aug, 2020, at 17:07, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shivam Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 9792162909 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	New Ashok Nagar, New Delhi 110096 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	DJT Investments Pvt Ltd. 	Service Consultant 	30th August,2020 	Rs 28534 
Previous Employer 1 	Mount Talent Consulting 	Business Development Executive 	November,2019 	Rs 22000 
Previous Employer 2 	Yalla Compare 	Insurance Advisor 	March 2019 	Rs 23500 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	i'll clear the cache and history, if the problem still persists i'll update the Network adapter/ make sure the internet is working or also try a different web browser or restart my device again etc. 
What according to you is difference between Bluetooth and Wifi? 	The major difference between a Bluetooth and Wifi is that Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet. Whereas, both are used for providing wireless communication through radio signals. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good support service means meeting customers' expectations, and this leads to a secured customer base. While the great customer service signifies exceeding all expectancies, which as a positive consequence, builds brand loyalty. 
What according to you makes you a good candidate for customer service or technical support job? 	As i'm having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4