Subject: Fwd: Tech Support Candidate - Aashish Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Aug 2020 06:25:24 -0700 (MST)

Hi Ma'am, 

His spoken was good. 
He is having the same experience which is required for EPOS.H 
His last salary was 48000/- 
Ready to negotiate. 
Staying in Hari Nagar can travel by own. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Aug, 2020, at 17:50, Deeksha Dadu <[email-masked]> wrote: 

First round for EPOS, I doubt he is good but check and let me know 

From: Aashish Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 13 August 2020 at 5:30 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aashish Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Aashish Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(0) 9910078634 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Hari Nagar 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Dell International Services 	Technical Associate 	09-04-2019 	43206 
Previous Employer 1 	Incedo Technologies 	Technical Support Engineer 	21-12-2018 	29287 
Previous Employer 2 	Convergys 	Support Engineer 	22-07-2016 	27626 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Steps: 
1. I will first check my network connectivity. 
2. If network is Okay , we can try switching the browser. 
3. Even after changing browser ,if it it not working, we optmize the browsers by removing junk and cache memory , and cookies. 
4. Also we can try to check another domain if above domain - WWW.NDTV.COM is not working just to make sure whether server is down or not. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth devices are used to send /receive data wirelessly using radio signals with the limited range however wifi also does the same function of data transfer but it is done for high-speed internet. 

	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service & great customer service conceptually have a main difference that in former we are probably only barely keeping our customers satisfied while in the latter, we are not only keeping them satisfied, we are also keeping them loyal. 

	What according to you makes you a good candidate for customer service or technical support job? 	As per my understanding, if we know our product's in and out, without lack of knowledge, we get the confidence to ensure that we need to satisfy our customers at the end of day. By taking ownership, responsibility and gain their confidence by resolving their queries. 

On the other hand, if customer service is great , then i think , technical support job is all about giving resolution of any issues which our customer is facing , as early as possible. Technical expertise is also the most important parameter for a engineer to keep them happy and satisfied. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4