Subject: Fwd: LSM Joining Case Test - Abhishek Dalal
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Aug 2020 05:29:43 -0700 (MST)

Hi Ma'am, 

His spoke was excellent. 
The last Salary was 22000/- 
Expecting 25000/- 
Can join immediately 
Ready to do work from the office 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Aug, 2020, at 17:39, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Abhishek Dalal 
E-mail 	[email-masked] 
Phone Number 	(91) 9716161111 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	we can highlight the e-ticket option so that customers can opt for e-ticket and can get them immediately. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means that we are providing all the required support to our customers but great customer service means how we can make our customers feel special or doing our work unexpectedly well. 

Good customer service means Meeting Expectations but great customer service means Exceeding Expectations. 

Good Customer means resolving the problem but great customer service means resolving the problems in the very first instance. 

Businesses and employees who offer good customer service will ensure problems get addressed. Those who provide great customer service will do more than fix what’s broken. They will work diligently to make the entire customer experience as positive as possible. 

Great service providers also differ from good customer service providers because they personalize their communications. They find a way to connect with the customer on a more personal level. 	

	
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