Subject: FW: Tech Support Candidate - Aashish Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 Aug 2020 12:20:15 +0000

First round for EPOS, I doubt he is good but check and let me know

From: Aashish Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 13 August 2020 at 5:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aashish Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aashish Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 9910078634
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Hari Nagar
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Dell International Services     Technical Associate     09-04-2019      43206
Previous Employer 1     Incedo Technologies     Technical Support Engineer      21-12-2018      29287
Previous Employer 2     Convergys       Support Engineer        22-07-2016      27626
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Steps:
1. I will first check my network connectivity.
2. If network is Okay , we can try switching the browser.
3. Even after changing browser ,if it it not working, we optmize the browsers by removing junk and cache memory , and cookies.
4. Also we can try to check another domain if above domain - WWW.NDTV.COM  is not working just to make sure whether server is down or not.
What according to you is difference between Bluetooth and Wifi? Bluetooth devices are used to send /receive data wirelessly using radio signals with the limited range however wifi also does the same function of data transfer but it is done for high-speed internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service  & great customer service conceptually have a main difference that in former we are probably only barely keeping our customers satisfied while in the latter, we are not only keeping them satisfied,  we are also keeping them loyal.

What according to you makes you a good candidate for customer service or technical support job? As per my understanding, if we know our product's  in and out, without lack of knowledge, we get the confidence to ensure that we need to satisfy our customers at the end of day. By taking ownership,  responsibility and  gain their confidence  by resolving their queries.

On the other hand, if customer service is great , then i think , technical support job is all about giving resolution of any issues which our customer is facing , as early as possible. Technical expertise is also the most important parameter for a engineer to keep them happy and satisfied.
On a scale of 1 - 5 please rate your fluency in spoken English  4