Subject: Fwd: Tech Support Candidate - Vivek Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 Aug 2020 02:28:05 -0700 (MST)

Hi Ma'am, 

Please check this test for EPOS, Warranty, or Swagtron. 
He worked with only one organization but having 2+ Years of Experience in tech support. 

Currently, he is not working so can join immediately. 

His last salary was 26500/- 
Expecting a decent hike. 
Can do work from the office. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Aug, 2020, at 14:51, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vivek Kumar 
E-mail 	[email-masked] 
Phone Number 	(011) 8882038286 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Lodi Colony, South Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Incedo technology 	System Engineer 	1st July20 	26568 
Previous Employer 1 				
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	When website doesn't work, I need to check the connectivity of an internet, if there is no issue with network I need to clear the cache, cookies, from internet browser. If still not works I will change the internet browser. If still does not work , I will check whether I'm the only one who is facing the issue, or other people also. 

I will ping the site if it is down then in that case, need to get in touch with the concern team to get this resolved. 

What according to you is difference between Bluetooth and Wifi? 	Bluetooth, is used for short range data transfer in between electronic devices mobile, PC, Laptop.It requires an adapter through which data can be transferred. It support less user comparatively wifi. 

Wifi is used to connect more users and data can be transferred immediately because it has bandwidth, and more secure as compared to Bluetooth. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me good customer service, 

is when issue is reported. And you start working on it and resolve the issue and disconnect the interaction. 

Great customer service is when user initiate the interaction, we need to assure the user that, we are here to help you. Listening to the user accurately and repeat that issue, that if I understand you are facing abc, issue. 
This makes user realize that person whom I am intercating has understood my issue. 
Checking the previous notes, in the past how many times user faced the same issue. If its frequent then engage the concern team, and fix the issue this makes the great customer service. 
What according to you makes you a good candidate for customer service or technical support job? 	I have worked as a system engineer, and technical support engineer, I have handled the outage calls and emails, when alone in shift. 
And always supported my team members, and cooperated with management, whenever there was a business requirements. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4