Subject: Re: Tech Support Candidate - Sandeep Shekhar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 12 Aug 2020 23:33:15 -0700 (MST)

Hi Ma'am, 

Saifullah interviewed him, Please check the feedback:- 

Soft skills- 8/10 
English 10/10 
Technical Knowledge- 10/10 
Ready to relocate and join immediately. 

His Last salary was 30000/- 
Expecting as per companies norms 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Aug, 2020, at 18:17, Deeksha Dadu <[email-masked]> wrote: 

Get interviewed by rosette/ Saifullah 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 8 August 2020 at 6:34 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Tech Support Candidate - Sandeep Shekhar 

Hi Ma'am, 

Please check the test for Swagtron. 
His Last Salary was 30000/- 
Expecting as per company norms. 
Will be able to join in 2 days after getting an offer, As he is in Bihar currently. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Aug, 2020, at 17:46, Ambika Mehta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

	
	
			Tech Support Test 
		
	Name 	Sandeep Shekhar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8660070167 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Greater Noida 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Kalkine 	Financial Lead associate 		30000 
Previous Employer 1 	Biorev 	Tech Support executive 		25000 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will check if the Domain is correct or not. 
Then I will check the internet connection. I will check the proxy. Even after following these steps, if the issue isn't resolved, will try opening the same website with same internet connection on a different device. If it doesn't get resolved, I will check if the domain is active or not. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access. Another difference between Bluetooth and Wifi is that a limited number of devices have provision to connect with other devices in Bluetooth. On the other hand, Wifi provides access to more number of users. The range of bluetooth is 10 M while that of WIFI is 30m-35m. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good Customer Service is where the Customer gets the kind of service they expect from the organization. While great Customer Service is something going beyond customer's imaginations and getting that “ Wow “ factor 
	What according to you makes you a good candidate for customer service or technical support job? 	I have experience in Customer support and I deal with a customer's problem by putting myself in their shoes. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4