Subject: Re: CS Candidate - Hrithik Thakur
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 12 Aug 2020 22:52:18 -0700 (MST)

Hi Ma'am, 

He will be able to join in September. 
Candidate is good and under budget too. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 13 Aug, 2020, at 10:05, Deeksha Dadu <[email-masked]> wrote: 

First round for CS, Dipayan’s replacement 

Sent from my iPhone 

Begin forwarded message: 

From: Hrithik Thakur <[email-masked]> 
Date: 13 August 2020 at 00:02:32 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]> 
Subject: CS Candidate - Hrithik Thakur 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			CS Test 
		
	Name 	Hrithik Thakur 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9870502836 
	How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw, Uber etc. 
	Where do you currently live (area) 	Ghaziabad 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ferns n petals 	Customer service specialist 	7 august ,2020 	19,900 
Previous Employer 1 	Ambitious bpo pvt ltd 	Customer service executive 	15,april 2019 	23000 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, let's figure out where the problem is 
With a little detective work, we can narrow down the cause of the problem. 

Open a new tab and check to see if you can load another website like google.com or mozilla.org. 
If you can open another site, skip down to The problem only happens with certain websites. 
If you can't open another site, continue on to the next step. 
Launch another browser, like Internet Explorer, and try to open the site you were having problems with. 
If the site works in another browser, see The problem only happens in Firefox. 
If the site doesn't work in another browser, check out The problem happens in all web browsers. 
Then once if we problem still persists , then we have to follow up for clear cache 
Try clearing Firefox's cookies and cache 
Do these steps and then reload the website you're having trouble with. 

Click the Library button 57 library icon on your toolbar. (If you don't see it there, click the menu button fx57menu then click Library.) Click History and select Clear Recent History…. 
In the Time Range to clear: drop-down, select Everything. 
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
Click Clear Now. 
If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes. 

	Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English) 	I would first appologised for the inconvenience that he / she is been facing . 
Then after it i'll check the order no. Through order management system , if it would be in allocated stage or not got accepted by nearby vendor or pizza outlet store of that area , i 'll edit the address then and there. 
If it got accepted i will call the outlet manager to please entertain my problem of filling wrong address if that gets fixed , i will help my customer otherwise i 'll order the same order from my side as its blunder from my side and will ask for more patience of time by convincing him / her. 
	What were your responsibilities in your last employment. Please explain in 150-200 words. 	responsibilities that i have had as an evidence of me being assets are as follow : 

Resolve customer complaints via phone, email, mail, or social media. 
Use telephones to reach out to customers and verify account information. 
Greet customers warmly and ascertain problem or reason for calling. 
Cancel or upgrade accounts. 
Assist with placement of orders, refunds, or exchanges. 
Advise on company information. 
Take payment information and other pertinent information such as addresses and phone numbers. 
Place or cancel orders. 
Answer questions about warranties or terms of sale. 
Act as the company gatekeeper. 
Suggest solutions when a product malfunctions. 
Handle product recalls. 
Attempt to persuade customer to reconsider cancellation. 
Inform customer of deals and promotions. 
Sell products and services. 
Utilize computer technology to handle high call volumes. 
Work with customer service manager to ensure proper customer service is being delivered. 
Close out or open call records. 
Compile reports on overall customer satisfaction. 
Read from scripts. 
Handle changes in policies or renewals. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	
Good means that having good communication skills,soft attitude. 

Great customer service tells about the smart communication, problem solving and make the customer satisfy. 
the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal. 

	What according to you makes you a good candidate for customer service or technical support job? 	
To me, customer service means ensuring that the client or customer has the best experience possible. I've learned that by listening to the customer's desires, concerns, and perspective, I'm able to figure out the best way to solve any issues that come up. 
And because of these parameters i feel i will be the best wothin me as i m a learner with zeal to learn yet providing best to my customers and workplace . 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5 	

	

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