Subject: Re: CS Candidate - Suraj Sahoo
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 12 Aug 2020 03:47:36 -0700 (MST)

No, his spoken is bad. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 12 Aug, 2020, at 16:08, Deeksha Dadu <[email-masked]> wrote: 

To me it looks complete copy paste from internet. Do a quick first round and judge. If ok, interview with Ash else reject 

From: Suraj Sahoo < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 10 August 2020 at 12:07 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Subject: CS Candidate - Suraj Sahoo 

	

	
	
			CS Test 
		
	Name 	Suraj Sahoo 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9999506737 
	How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sahibabad (Ghaziabad) 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	The Lalit 	Team Leader 	30 March 	24000 
Previous Employer 1 	Ewan Ajman suites 	Team Leader 	10 August 	45000 
Previous Employer 2 	Premierinn New Delhi 	Team Leader 	14 January 	24000 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) click the Menu button than select option. 
2) in the general panel, go down to the network setting section. 
3)click setting and the connection settings dialog will open. 
4) change your proxy setting. 
5) close the connection setting dialog. 
6) close the about : preferences page. Any changes you have made will automatically be saved. 
	Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English) 	We will reconfirm the address from the customer 
Patiently and try to make him/her convince for the delivery within next stipulated time and apology for the inconveniences. 
	What were your responsibilities in your last employment. Please explain in 150-200 words. 	
? Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s. 
? Assists in VIP’s arrival departure in absence of guest relation officers. 
? Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior. 
? Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. 
? Assists in sending guest messages or faxes. 
? Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows 
? Assists in handling room lock problems. 
? Prepares and checks for VIP’s arrival and escorts guests to rooms. 
? Co-ordinates with all departments concerned in order to maintain Front Office functions properly. 
? Operates the front office computer system in order to assist front office attendants. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The main difference between providing good customer service and delivering great customer service is that ,in the Former, you are probably only barely keeping your customer satisfied. While in the latter, you are not only keeping them satisfied but you are also keeping them loyal and also providing the extra mile for the customer. 
	What according to you makes you a good candidate for customer service or technical support job? 	To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4