Subject: FW: CS Candidate - Suraj Sahoo
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 12 Aug 2020 10:38:58 +0000

To me it looks complete copy paste from internet. Do a quick first round and judge. If ok, interview with Ash else reject

From: Suraj Sahoo <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 10 August 2020 at 12:07 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: CS Candidate - Suraj Sahoo

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         CS Test

Name    Suraj Sahoo
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9999506737
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station       I have my own 2/4 wheeler transport
Where do you currently live (area)      Sahibabad (Ghaziabad)
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        The Lalit       Team Leader     30 March        24000
Previous Employer 1     Ewan Ajman suites       Team Leader     10 August       45000
Previous Employer 2     Premierinn New Delhi    Team Leader     14 January      24000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) click the Menu button than select option.
2) in the general panel, go down to the network setting section.
3)click setting and the connection settings dialog will open.
4) change your proxy setting.
5) close the connection setting dialog.
6) close the about : preferences page. Any changes you have made will automatically be saved.
Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)       We will reconfirm the address from the customer
Patiently and try to make him/her convince for the delivery within next stipulated time and apology for the inconveniences.
What were your responsibilities in your last employment. Please explain in 150-200 words.
? Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
? Assists in VIP’s arrival departure in absence of guest relation officers.
? Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
? Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
? Assists in sending guest messages or faxes.
? Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
? Assists in handling room lock problems.
? Prepares and checks for VIP’s arrival and escorts guests to rooms.
? Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
? Operates the front office computer system in order to assist front office attendants.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The main difference between providing good customer service and delivering great customer service is that ,in the Former, you are probably only barely keeping your customer satisfied. While in the latter, you are not only keeping them satisfied but you are also keeping them loyal and also providing the extra mile for the customer.
What according to you makes you a good candidate for customer service or technical support job? To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.
On a scale of 1 - 5 please rate your fluency in spoken English  4