Subject: FW: Tech Support Candidate - Vikram Das
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>
Date: Tue, 11 Aug 2020 15:17:20 +0000

First round for EPOS, if good, arrange interview with Pritish

From: Vikram Das <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 10 August 2020 at 10:56 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vikram Das

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vikram Das
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0) 7838969994
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Yamuna vihar
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Bpit    System engineer Na      25000
Previous Employer 1     Drdo    Srf     31 july 2007    12000
Previous Employer 2     Hp      Tse     April 2005      11000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Steps followed will be in this order
1. Check if internet is working in the computer
2. Firewall is not blocking the website
3. If any additional software is required such as dot net framework or jdk
4. You have the required permissions to access
What according to you is difference between Bluetooth and Wifi? Bluetooth is a short range communication medium and offers slow speed for general home purpose while wifi is high speed internet access medium for both home and office alike.
Wifi is more secured and versatile than Bluetooth.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good is when we are able to rectify the faults according to the standards set by the organization but great is when we are able to satisfy the customer and be able to convince them about our knowledge
What according to you makes you a good candidate for customer service or technical support job? Technical expertise along with customers interaction skills make me an ideal candidate for this position and I have been working in this field in a previous company thus having the requisite knowledge about how the process is followed makes me an ideal choice for this post
On a scale of 1 - 5 please rate your fluency in spoken English  5