Subject: FW: Tech Support Candidate - Kirtivardhan Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 11 Aug 2020 14:59:02 +0000

Looks full copy paste but talk to him and judge

From: Kirtivardhan Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 10 August 2020 at 12:41 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kirtivardhan Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kirtivardhan Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9794299152
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Manesar
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies        Network engineer        23-02-2019      24000
Previous Employer 1     PGCIL   Network engineer        16-06-2016      12000
Previous Employer 2     Tata Communications     Network engineer        23-04-2015      10000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Restart My Device
2 .Make Sure the Internet Connection Works.
3.Check if the Website is Down for Everybody or Just Me
What according to you is difference between Bluetooth and Wifi?  Bluetooth and wifi are both methods that provide wireless communication, but the difference between the two mainly stems from what they are designed to do and how they are used. The main difference is that Bluetooth is primarily used to connect devices without using cables, while Wi-Fi provides high-speed access to the internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)
Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for customer service or technical support job? To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product
On a scale of 1 - 5 please rate your fluency in spoken English  4