Subject: FW: Tech Support Candidate - Rahul Lakhera
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Cc: "Pritish Nandi (LSM)" <[email-masked]>
Date: Tue, 11 Aug 2020 14:34:59 +0000

This guy seems fine for EPOS, do first round, if ok, make him speak with Pritish

From: Rahul Lakhera <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 10 August 2020 at 2:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rahul Lakhera

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rahul Lakhera
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9971631231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Mayur vihar phase 1
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Tata consultancy services       Process Associate       20/Feb/2020     30-32 k
Previous Employer 2     Go pc Pro technologies  Technical support associate     Nov/2016        22k
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the error first, as troubleshooting steps depends on the error messages.
2. As the error is not confirmed so I will try to access other sites first in order to check if internet is working fine.
2. We can try to access the site on another browser.
3. If it works on another browser, then we can reset settings of the browser in which the error occuring.
4. Antivirus settings can be checked because sometimes antivirus also creates problem.
What according to you is difference between Bluetooth and Wifi? Bluetooth can be used to connect two devices for communication, however, bluetooth can not be used for internet access.
With WiFi we can access internet, and multiple devices can be connected to a wifi.
Range of bluetooth is less as compare to wifi.
Wifi router is layer 3 device.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is when you're providing relevant solution to the customer on time, customer is happy with your service but he/she will not share his/her experience with anybody else,
however, great customer service is when along with the solution you also work on customer satisfaction.
It starts from the beginning, always welcome the customer with smile and in energetic way, acknowledge her/his problem, show sympathy if customer is unhappy, report building is also necessary, do proper probing questions and find out the root cause of the problem, always ask customer if he/she has any other problem.
Do not use direct statements if something is out of scope, always put your self at the place of customer and respond accordingly.
Happy customer will recommend your services to others and it will bring more buisness.
What according to you makes you a good candidate for customer service or technical support job? I have an experience of working in technical support, I was rewarded as customer champion when I was in redington India limited, it was given by HP to me.
I have good troubleshooting skills and in total I have an experience of over 4 years.
Besides, my communication skills are also good, I have experience of handling irate customer also, I believe I have all the qualities required for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  4