Subject: FW: Tech Support Candidate - ASHISH SAXENA
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 11 Aug 2020 12:45:35 +0000

First round for EPOS

From: ASHISH SAXENA <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 10 August 2020 at 4:09 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - ASHISH SAXENA

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    ASHISH SAXENA
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9599217153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida sector 137
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Capgemini       Sr.Analyst-Software Engineer    07/Aug/2020     26124
Previous Employer 1     Sopra Steria    Jr.Engineer-Infrastructure Support      03/Oct/2019     24805
Previous Employer 2     IBM India       Technical Support Executive     01/Apr/2019     24000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 Restart your Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page we may be having issue with, rather than use something that may be partially wrong.

2 Make Sure the Internet Connection Works

Open your browser. In the address bar at the top, type in google.com , then push Enter or Return.
Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

3 Make sure search results load properly.
Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me"
It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!
On the site, type in the website address you're having problems reaching, then then push Enter or Return.
Look at the result from the site, to determine if the site is down.
If the result says that "It's not just you!", that means the site is down for everyone.
If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

What according to you is difference between Bluetooth and Wifi? 1) Bluetooth has no full form While wifi stands for Wireless Fidelity.

2) It requires bluetooth adapter on all devices for connectivity Whereas it requires wireless adapteron all devices and wireless router for connectivity.

3)Bluetooth consumes low power while it consumes high power.

4)The security of bluetooth is less in comparison of wifi While it provides better security than bluetooth.

5)Bluetooth is less flexible means in this limited users are supported Whereas wifi supports large amount of users.

6)The radio signal range of bluetooth is ten meters Whereas in wifi this range is hundred meters.

7)Bluetooth require low bandwidth While it requires high bandwidth.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, customer service are those that typically go the “extra mile” in the way they treat their customers.
What according to you makes you a good candidate for customer service or technical support job? I have a good blend of Technical Support and Customer service experience,i can do RCA Effectively with that i will understand the concern of user and also will be able to give him or her prompt resolution with flair of hospitality.Customer service with out Tech support can manage users for time being but if we blend Tech support experties with that it can delight customer and thats how we can acheive our ultimate goal.
On a scale of 1 - 5 please rate your fluency in spoken English  5