Subject: Re: Tech Support Candidate - Prerna .
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 11 Aug 2020 03:43:32 -0700 (MST)

She dont have own Vehicle to travel, also cant relocate to Noida. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 11 Aug, 2020, at 15:49, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: "Prerna ." < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 11 August 2020 at 1:07 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Prerna . 

	

	
	
			Tech Support Test 
		
	Name 	Prerna . 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8860765813 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Lodhi Road Complex, New Delhi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Tech Mahindra Ltd. 	Technical support associate 	27th June 2020 	18000 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will try to open the website on another browser inside the computer to find out if the issue is with the browser or the link of website. 
Will also try to close all the tabs, refresh or restart the computer if the problem still continues. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth is device specific whereas wifi can be connected to any phone device, inside the range. 
Bluetooth helps in sharing phone's data such as photos, videos etc with other phone but wifi lets you use the internet. 
Bluetooth can be connected with one device at a time whereas with wifi, many devices can get connected without an issue. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is about resolving the primary concern on a timely manner whereas a great customer service involves assurance, education on the concern and rapport building along with giving resolution on time. It also includes sharing the necessary links/steps with customer for future for the same kind of issue. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am an empath so I can put myself into customers shoes to understand him and then I work accordingly. I believe in 4 things when it comes to customer service. 
1. Connect with the customer. 
2. Discover their needs. 
3. Resolve the issue. 
4. Share necessary information/links for future and close the conversation. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5