Subject: FW: Tech Support Candidate - Rajat Bhat
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 11 Aug 2020 09:45:51 +0000

Do first round, if good, arrange an interview with Pritish for EPOS

From: Rajat Bhat <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 11 August 2020 at 3:10 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rajat Bhat

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rajat Bhat
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9716650464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Dwarka, Delhi
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        UnitedLex       Sr Administrator                40000
Previous Employer 1     HCL Technologies        Analyst
Previous Employer 2
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First of all check whether the system is connected to the internet (LAN or Wifi).

2. If not connected, we need to connect the system to internet to make the URL work.

3. If it is already connected, then check with any other URL and in case that doesn't work as well then check whether the system is getting the valid IP or APIPA.

4. If the system is getting APIPA, the possible problem is with the network adapter or with the internet settings.

5. We can check the internet settings and correct it if any problem is found.

6. In case the system is getting valid IP, then check whether the URL is blocked on the firewall.

Apart from the other steps, there can be other troubleshooting steps possible depending on the type of the error that we are getting while trying to open the URL.
What according to you is difference between Bluetooth and Wifi? 1. Bluetooth is a PAN (Personal area network) technology and is suitable for the devices with connectivity limit of 10 Meters. How, WiFi can support the range of upto 100 meters.

2. Bluetooth has low bandwidth while wifi has higher bandwidth.

3. Bluetooth can support limited number of devices at a time. However, wifi can support wide range of devices.

4. Bluetooth is less secure than wifi.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service is to fulfill and resolve the queries on time. Great customer service requires an individual to perform beyond the customer expectations. Resolving the queries within the time limit consistently and thereby increasing the overall customer satisfaction.
What according to you makes you a good candidate for customer service or technical support job? I am currently working in the organisation where we are dealing with the user remotely on daily basis and the overall CSAT has been great till now. Great troubleshooting skills are one of the key aspects where I have been consistently getting the positive CSAT.
On a scale of 1 - 5 please rate your fluency in spoken English  4