Subject: Fwd: LSM Joining Case Test - Andrew Bishal Thapa
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 10 Aug 2020 07:01:09 -0700 (MST)

Hi Ma'am, 

This candidate is having overall teaching experience in English, now he wants to move towards BPO Industry. 
His Last Salary was 16500/- 
Expecting 18-20k 
Can join immediately. 
Stays in Noida 104. 
Can do work from the office. 

Please check the test for Mumzworld. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 10 Aug, 2020, at 14:06, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Andrew Bishal Thapa 
E-mail 	[email-masked] 
Phone Number 	(91) 9369944885 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I would select the blurb as it is clearly mentioned that the customer needs to add relevant details and can also edit the details for shipping of the tickets to a new address. If we cannot deliver it to a hotel the customer can at least arrange someone to pick up the tickets. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference between good and great customer service is that when we provide great customer service we are not only keeping the customer satisfied but also keeping them loyal as they will look up to us in future too. 
A good customer service provides services on time but a great customer service provides services on time as well as looks up to the customer needs and maintains a relationship that will flourish our relationship in future too. 
A good customer service look up to a customer just like a customer but a great customer service looks up to a customer like a family of the company. 
A great customer service is only provide when we listen up to the customer problems and needs properly and execute the services in a profound manner . 	

	
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