Subject: Re: LSM Joining Case Test - NISHANT KUMAR
From: NISHANT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 08:40:59 -0400

| | LSM Joining Case Test

Name | NISHANT KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9899336362
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I WOULD SELECT THE SAME AS IT GIVES THE CLEAR INFORMATION FOR THE DELIVERY OF THE TICKET AND ALSO ASSURED HER THAT EVEN IF SHE IS TRAVELLING SHE CAN MENTION THE ADDRESS OF THE HOTEL AND GET IT DELIVERED IN THE HOTEL.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

ACCORDING TO ME A GOOD CUSTOMER SERVICE IS ALL ABOUT GIVING RIGHT AND TO THE POINT INFORMATION TO THE CUSTOMER WHEREAS A GREAT CUSTOMER SERVICE GOES ONE STEP AHEAD AND APART FROM INFORMATION HE BUILDS UP A RAPPORT AND SOLVE HIS PROBLEM VERY POLITY AND ASSURE THE CUSTOMER ABOUT HIS PROBLEM CORRECTION IF HE IS FACING SOME ISSUE AND THE CUSTOMER IS DELIGHTED AND HAPPY TALKING TO HIM/ HER EVEN IF HE IS ANGRY OR SAD AT SOME POINT.

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