Subject: CS Candidate - Tinku Rajvansi
From: Tinku Rajvansi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 08:28:12 -0400

CS Test

Name

Tinku
Rajvansi

E-mail

[email-masked]

Phone Number

(91) 9650930150

How will you commute to office for
work? We are currently only hiring candidates who can reach office by
themselves, independently. Our office is located in Noida Sector 2, near Noida -
Sector 15 Metro Station

I can commute using other
transport like Rickshaw, Uber etc.

Where do you currently
live (area)

Dwarks sec 4 , New Delhi

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Dd motors

Claim
executive

30.9.2019

18500

Previous Employer 2

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I refresh the web page. If it will not work, i
close all the windows and refresh. Again browse the website.

Situation: You are answering phones for a Pizza Hut outlet. You have
a customer calling you to check why he has not received his pizza even after one
hour from the time he ordered. When you check, you realised that you took his
order on phone, and made an error in entering his address. What would you tell
the customer (answer in grammatically correct English)

I first
apologize for the inconveniency. I request him to confirm his given adress again
and give him assurence for fast delivery.

What were your
responsibilities in your last employment. Please explain in 150-200
words.

Deal with customers and diagnose their claim
relating problems by visiting to thier accidentel vehicle. Giving them estimate
of repair on the spot. Process their claims in concern insurence co. by
completing documentations. Preparing claim assesment in DMS (maruti portal).
Daily updation to customers about their repairing vehicle under claim.Arrenge
delivery orders from insurence company. Delivering of repaired vehicles to
customers with complete satisfaction.Tie up with insurence surveyors for pending
claims reports and fulfill requirments if any. Independently resolve any
customers related queries. Tracking outstanding claims payments from insurence
in excel and same reconcile it to the accounts Deptt. Visit insurance company if
thier is any issue.Prepare daily ,weekly and monthly reports to reporting
manager and discuss on the problems.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A great customer service is starting from the
initial point and never end with the finishing point. It keep continue till the
customer started to look for an alternate.This is not in the case of good
service.

Through the Great service we can bound the customers  but in good service we
can just connected with the customers.

What according to you makes you a good candidate for
customer service or technical support job?

Good in
Understanding customer's requirment .

On a scale of 1 - 5
please rate your fluency in spoken English

2