Subject: Tech Support Candidate - Bilal Khan
From: Bilal Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 06:13:50 -0400

| | Tech Support Test

Name | Bilal Khan
E-mail | [email-masked]
Phone Number | (+91) 9639861368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 71 noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Customer Support representative | 21st July 2020 | 26638
Previous Employer 1 | Inter Globe | Travel consultant | 2nd November 2019 | 22564
Previous Employer 2 | Concentrix daksh | Customer Support advisor | 5 February 2019 | 21586

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check my internet connection that my internet is working or not

Then i will check by reinserting the LAN wire in port

Then i will check to open the same website in different browser

Then i try after restart my system and check that the website URL is properly entered

What according to you is difference between Bluetooth and Wifi?

Bluetooth is a wireless connection however wifi is a wireless or wired connection

Bluetooth allows to transfer data between two devices in a short range at a time however with wifi we can connect multiple devices at a single time

We use wifi to transfer high speed data with anyone over internet on the other hand Bluetooth is only used to share the data between devices and headsets

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference between good and great customer service is that a customer called our service good when we solved his or her query is solved

But the great customer service is when we provide the wao experience to the customer

Good service means we only satisfied our customer but great service means we are loyal to our customers

Good service is that when we respond our customer on time arrived thier places on time

Great service is that when we try our level best to solved customer query or else provide some alternatives to the customer

What according to you makes you a good candidate for customer service or technical support job? | I am calm and very polite person by nature and i am always ready to help my customer in any manner i never ignore my customer i never interrupted my customer firstly i listen to them very carefully and then i provide the best solution to my customer to solvrd the problem at one go
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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