Subject: Re: LSM Joining Case Test - Anubhav Mittal
From: Anubhav Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 05:21:57 -0400

| | LSM Joining Case Test

Name | Anubhav Mittal
E-mail | [email-masked]
Phone Number | (91) 8448143954
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I chose the blurb 4 because that's the only blurb that understood answers her question and gives her an appropriate solution for the situation she is in. The blurb ensured her that she can get the tickets at her hotel and that too on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A Good customer service is about understanding your customer's feelings, desires, and needs in every situation. You may perceive a situation differently than the customer, but since you are serving him, you must default to his point of view

Whereas , bad customer service is defined by long hold times, rude treatment, false promises, failure to fix problems, as well as other examples of poor customer service. Bad customer service is one of the fastest ways to send customers to the competition.

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