Subject: CS Candidate - Ritvik Singh
From: Ritvik Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 04:54:23 -0400

| | CS Test

Name | Ritvik Singh
E-mail | [email-masked]
Phone Number | (91) 6392102792
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw, Uber etc.
Where do you currently live (area) | Noida sector 73

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech mahindra | Associate | 5 july | 14145
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will refresh the browser.i still not reached to website then i will check internet connection and website also.
Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English) | First i will apologise to customer for late delivery and my mistake.i will ensure him the problem will not repeate in future.i will correct address and ensure correct delivery on time.
What were your responsibilities in your last employment. Please explain in 150-200 words. | I was a customer support executive.it was oyo hospitality process where we have responsibility to resolve the issue relatated to accomodation of rooms in hotel and also fascilitate them to refund and issue related to hygiene the all about is we have responsibilty  to provide guests hassle free stay in hotels. As the oyo is worlds largest hotel hotel booking chain it include national and international.we have to talk our officers and workers over the ground to provide accomodation to each and every guest.the position or can say profile on which i work is called guest Experiance manager.so it is neccessary to maintain the dignity of post to ensure the hassle free accomodation to our guests in according to their convenient.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer seevice is the range of service to help customer with the product.where we have responsiblity to provide ease of service.the differnce between good and great seevice is when executive provide service and resolve the issue of customer is good but if it include sympathy empaathy apology and acknowledgement it is called great customer service.
What according to you makes you a good candidate for customer service or technical support job? | According to me is what make good candiate for customer service or technical support is to understand technical terms and a good communcation skill in english speaking as well as written also.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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