Subject: CS Candidate - Trishali Sharma
From: Trishali Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 03:54:28 -0400

| | CS Test

Name | Trishali Sharma
E-mail | [email-masked]
Phone Number | (91) 9389233837
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3,New Delhi.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Senior executive | 25feb2020 | 19500
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The trick for effective troubleshooting is to identify and report in detail on the root cause so that the problem does not crop up again. If you're under a time crunch and can only make the symptom go away to meet a deadline, make sure you report that you have not identified the root cause and the fix is temporary.

3 Native tools to help you troubleshoot your problem-
1-Action Center Troubleshooting. The Action Center is a useful resource center for finding out the problem you are solving, and sometimes, the solution to the problem.
2-Reliability Monitor. The Reliability Monitor provides a system stability overview and details about events that impact reliability.
3-Problem Step Recorder.

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)

1-Assess the situation.
2-Ask for the customer's needs and preferences and apolozise for late delivery.
3-Offer a solution and give options whenever possible .
4-Deliver the solution and reconfirm the order
5-Follow up with the customer.
6-Address the issue within the company.

What were your responsibilities in your last employment. Please explain in 150-200 words. | In my previous company,I worked as a senior executive in yatra.com which was travel process ,where I resolved  all the queries of customer .If customer had problem with the name change in booking or he entered wrong name in the booking than we helped with the same.In this situation,first we needed to contact withthe respective airline if airline allowed to changes than we made changes.another situation,if customer wanted to cancel the booking or he/she was  not able to cancel booking online that time we shared the cancellation charges if customer agreed with the charges than we cnacelled the booking and remaining refund amount processed to his or her acount.sometime if customer was not able to create booking online by website than we assisted him or her to create booking and also sent the related emails to customer and kept data on system.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1-the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied,while in the latter, you are not only keeping them satisfied and  you are also keeping them loyal.
2-The common perception may be that good customer service provides nothing more than just basic support and that great customer service keeps your customers coming for more delighting them with exceptional experiences. However, that is a mistake.
3-being a good customer sevice is, offer your self to assist the costumer what he/she needs. and being an great customer service is not only focus on what customer need,1st make customer feel comfortble with you.and you will follow offer also for another item and don't allow the customer living in the store empty.
4-GOOD CUSTOMER SERVICE is just doing your job and meeting your customers expectations while GREAT CUSTOMER SERVICE is loving your job and exceeding your customers expectations.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills and have knowledge about to work make me a good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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