Subject: CS Candidate - Ayush rawat Ayush
From: Ayush rawat Ayush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 03:44:22 -0400

| | CS Test

Name | Ayush rawat Ayush
E-mail | [email-masked]
Phone Number | (201204) 7017545533
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | I-energizer | C.S. Executive | March 2020 | 21000
Previous Employer 2 | Schenck rotek india ltd | Data entry operator | March 2017 | 18000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

*In the beginning I’ll open a new tab and check to see if another website like google.com is loading or not.
>if the another website is opening than the problem only happens with certain website.
>if another website is also not opening than continue to next step.

*launch another browser like internet explorer and try to open the site(www.ndtv.com)
>if the site works in another browser than the problem only happens in firefox
>if the site doesn’t work in another browser than the problem happens in all web browser.

*try to clear Firefox’ cookies and cache

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English) | After confirming customer's address and when i got to knew that I had entered the wrong address. so I’ll apologies for my mistake and will try to convince the customer. Then I’ll assure the customer that he will get his order within next 15 minutes and also I’ll give him a minimum discount coupon which he can use in his next order. in the end i will again apologies and make him sure that this will not happen again.

What were your responsibilities in your last employment. Please explain in 150-200 words.

My profile was C.S. Executive in Make My Trip(refund dept.) so my responsibilities were to look after the return of customer when the flight got cancelled by the airline itself or by the customer end.
First I’ll check the booking on the airline portal if I found the booking got cancelled with the full refund then I will cancel the booking from our side also and make the refund for them and will share the time period in which they will get the refund.
If the booking information was not showing properly on the portal then I’ll make call to the airline and will do the same procedure.
In some cases I have to tell the refund status also for the bus and hotel cancellation also.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

*Good customer service
-communication will be excellent
-opening will be correct
-average holding time will be low
-polite with the customer

*great customer service
-communication will be excellent but customer centricity will be more important
-opening will be correct and energetic
-average holding time will be low with full customer satisfaction.
- polite and should be good listener

What according to you makes you a good candidate for customer service or technical support job?

-communication should be excellent
-customer centricity is the most important factor
-opening should be correct and energetic
-average holding time should be low with full customer satisfaction.
-polite and should be a good listener
-quick to identify the query of the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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