Subject: CS Candidate - Rupesh Prasad
From: Rupesh Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 02:01:36 -0400

| | CS Test

Name | Rupesh Prasad
E-mail | [email-masked]
Phone Number | (+91) 7908957515
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw, Uber etc.
Where do you currently live (area) | Tech zone 4 Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | route to wings hotels and tourism | sales and operations manager | 3 years | 35000
Previous Employer 1 | Elite construction | site engineer | 6 months | 22500
Previous Employer 2 | SBEPL | site engineer | 1.2 years | 18000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i would check the internet connectivity and its strength if the connection is good and established i would refresh the home page clear the cookies and try again if still the website isnt opening, I belive the browser isnt compatable so i would try with some other browser.
Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English) | sorry for the inconvinience sir the delivery is delayed due to incorrect noting of your delivery address i will update delivery address as soon as possible and assure you that your delivery reaches you in no time.
What were your responsibilities in your last employment. Please explain in 150-200 words. | working in a hospitqlity abd tourism company I was the person responsible for B2B / B2C sales tele calling leads and reverting them appropriate feed back making perfect travel iteneries planing for them and providing them the quotations for the iteneries as well connecting to various travel companies , agents and freelancers accross the grobe to generate sales and create new leads manage the inventeory list of the channel properties to manage a smooth flow of chek in and chek outs of tourists arrange and allot lgistics for sight seeing , pick up and drops for the required tourists, looking into the requirment list of the firm for smooth and cost efficient function of the company without any compromise in the quality service, maintaining incentive logistics inventories along with staff logistics incentives as well for the time saving and smooth function of the company keeping a feedback lists of the customers updating clients and agents with various season and off season tarrifs, offers and discounts
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good service is where the customer himself demands for his requirment and the service provider tries to full fill customers demand on time with perfection and quality where as great service is where the service provider analyses the demands of the customer before hand and is prepared to serve any requirments of the customer before hand.
What according to you makes you a good candidate for customer service or technical support job? | A candidate for technical support should have good communication skills should be able to hear and analyse the customers issues patiently which is a priority as well as should have good basic computer knowledge along with have all the required skills and knowledge about the service field which he is dealing with and maintaining a record list of various customer issues raised in the recent past for further quality hassle free services to the customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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