Subject: CS Candidate - Kashish Gargas
From: Kashish Gargas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 01:38:08 -0400

| | CS Test

Name | Kashish Gargas
E-mail | [email-masked]
Phone Number | (91) 7428441609
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Strategic IP information pte ltd | Research analyst | 10 september | 14738
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will use another browser
2  use the IP address: because every website has a unique ip address then copy and paste the address into my browser address bar.
3. Alter my host file means a little file on your computer may be associating the URL with the wrong ip address. To find out click start type and press enter.
4. I will check that the site has been blocked or not
5. And at last i will change my DNS (Domain Name System) server.

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)

We can handle it in two ways:
1. We will tell the truth to the customer that i have heard the wrong address and given the wrong address to my delivery boy that's why he is delaying your order.
2. We can make an excuse that there is a more traffic so he is delaying your order and he couldn't find your address

What were your responsibilities in your last employment. Please explain in 150-200 words.

1. Use multiple technologies responsible for detecting, analyzing, and removing online content on behalf of client.
2. Aide in the managements of accounts with insights about the brands and business problems.
3. Work on legal issues pertaining to intellectual property laws such as copyright, trademark and the work related there to.
4. Provide research for legal proceedings against infringing items or sellers.
5. Generate monthly, quarterly, and annual activity reports as well as ad-hoc intel reports on trend anomalies.
6. Optimize workflow to meet the everchanging environment and tactics of counterfeit networks.
7. Familiar with online IPR enforcement worldwide and on sites such as alibaba group,JD group, tokopedia, amazon and wallmart etc.
8. Working on facebook and Instagram also enforce the counterfeit products from the social media platforms.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service:-
1. Your customer emails from your website. You respond within 24 hours.
2. When your customer is not happy with a product or service and wants to return it or get a refund. We willingly accept the return less any restocking or trouble it causes us.

Great customer service:-
1. We respond to that customer within minutes.
2. We not only graciously accept the return but let the customer know we will waive all fees associated to ensure that their experience is good one.

What according to you makes you a good candidate for customer service or technical support job? | A customer service is a passion for helping people. A passion for service goes for hand in hand with friendliness and a personable attitude. Your customer can hear characteristics such as passion and friendliness over the phone and even read those traits in emails.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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