Subject: CS Candidate - RAJESH THAKUR Rajesh
From: RAJESH THAKUR Rajesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 01:21:43 -0400

| | CS Test

Name | RAJESH THAKUR Rajesh
E-mail | [email-masked]
Phone Number | (0129) 9560963749
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw, Uber etc.
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lenskart | Agent | 4th Aug 2020 | 24000
Previous Employer 1 | Woodenstreet | Sales | Dec2019 | 20000
Previous Employer 2 | C and r textile | Sales | Jan2016 | 18000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | No idea

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)

First, we should appolozise to customer and tell the fact of address wrongly inputted, then we can take a address confirmation from customer and place the fresh order or we give him some offer as this is our mistake after taking Approval from seniors.

What were your responsibilities in your last employment. Please explain in 150-200 words. | To make outbound calls and upgrade the sales of eyeglass, sunglass, contact lenses, frames and sell the package to customer and troubleshooting the customer queries of vision defect in Lenskart eyewear solution Pvt LTD.Here our main responsibility is to go to customer care, or create customer cart and guide them to choose lenses as per prescription and help them to place order and take loyalty membership for upgrading sale and take full responsibility until the doorstep delivery.Also to give queries solution to customer calling to customer service number . great customer service, be good consultant, be customer advisor, delighted customer service, customer service, customer service, customer service, customer service, customer service, customer service, customer service , customer service, customer service

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service- protocal follow set by company

Great customer service- thinking out of box and guide customer by following company protocol, so that company also think that what agent done for customer is great to follow.customer service, customer service, customer, service, customer service, customer service, customer service, customer service

What according to you makes you a good candidate for customer service or technical support job? | Because IAM early learner, and work as delighted customer service executive
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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