Subject: Tech Support Candidate - Pooja Jain
From: Pooja Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Aug 2020 11:01:48 -0400

| | Tech Support Test

Name | Pooja Jain
E-mail | [email-masked]
Phone Number | (+91) 7060727285
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gaur city 2

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Senior Executive | 30 July 2020 | 25 K
Previous Employer 2 | Cogent E Services | Technical Executive | 28 Jun 2020 | 15.K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Open a new tab and check whether another website is opening or not ,  if issue resolve then it might be the problem with particular website.
Step 2:If issue still persists then open another browser like internet exploler or mozilla and check whether the issue resolve or not. If the site is working in another browser then it might be the problem with particular browser.If not then it might be the issue with all browsers.
Step 3: Clear all the caches,tempt files and cookies and restart the device .
Step 4: Check by reset the settings to default of the particular browser.
Step 5:Check by any Software update of the browser ( if available ).
Step 6: If issue still occurs then try to reinstall the browser.
Step 7: In case problem still not resolved then contact the website developer with the error screenshot.

What according to you is difference between Bluetooth and Wifi? | The most distinction between Bluetooth and WiFi is that, Bluetooth is used to connect short range devices for sharing data whereas WiFi is used to provide hight speed web access or internet.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is somthing not beyond customer's imaginations, good service is somthing which displays a normal act of worl.
While great customer service is somthing going beyond customer imagination with going an extra mile and getting that wow factor inside the customer. By this act it makes an customer amaze.

What according to you makes you a good candidate for customer service or technical support job?

Having around more than  three years of experience in technical support it is quite obvious to handle every type to customer concern and query with the amount of data base and knowledge to resolve the  issue in delightful manner .
Having capability and confidence to deal with customer in the most extreme situation .
Sometimes with the limited amount of authorities and responsibilities and sometime involving upper management to seek customer concern .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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