Subject: Tech Support Candidate - Sandeep Shekhar
From: Sandeep Shekhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Aug 2020 08:16:29 -0400

| | Tech Support Test

Name | Sandeep Shekhar
E-mail | [email-masked]
Phone Number | (+91) 8660070167
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kalkine | Financial Lead associate | | 30000
Previous Employer 1 | Biorev | Tech Support executive | | 25000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check if the Domain is correct or not.
Then I will check the internet connection. I will check the proxy. Even after following these steps, if the issue isn't resolved,  will try opening the same website with same internet connection on a different device. If it doesn't get resolved, I will check if the domain is active or not.

What according to you is difference between Bluetooth and Wifi? | Bluetooth is essentially used to connect short-range devices for sharing data while Wifi provides high-speed internet access. Another difference between Bluetooth and Wifi is that a limited number of devices have provision to connect with other devices in Bluetooth. On the other hand, Wifi provides access to more number of users. The range of bluetooth is 10 M while that of WIFI is 30m-35m.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer Service is where the Customer gets the kind of service they expect from the organization.  While great Customer Service is something going beyond customer's imaginations and getting that “ Wow “ factor
What according to you makes you a good candidate for customer service or technical support job? | I have experience in Customer support and I deal with a customer's problem by putting myself in their shoes.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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