Subject: Fwd: Tech Support Candidate - Mr Himanshu
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Ashwinee Latchayya <[email-masked]>
Date: Sat, 8 Aug 2020 04:54:45 -0700 (MST)

Hi Ma'am, 

Please check the test for splitty. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Aug, 2020, at 17:20, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Mr Himanshu 
E-mail 	[email-masked] 
Phone Number 	(91) 9810774221 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	West Vinod Nagar, East delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Yatra.com 	Sr Travel consultant 	3 Jul, 2020 	33500 
Previous Employer 1 	Goibibo.com 	Sr travel Executive 	26 Apr, 2018 	28000 
Previous Employer 2 				
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Will start checking the website name whether it's correct or not if the name and spelling is correct then I will check my internet connectivity to make sure the internet is working properly. Later will examine wifi. If everything is ok and aspects are perfect then will go for troubleshoot in my network settings if by following all these steps problem doesn't resolve at the end will call my internet provide to seek the solution. 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is a technology that connects two devices with each other like mobile phones and bluetooth speakers etc. and it's majorly none for it's file transfers in between mobile devises. 

Where wifi is a technology which is none for it's convenience of provide high speed internet to computers and mobile phones 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is to provide a proper solution of any query. Listening to the customer's complete query. Maintain a professional attitude on call. 

Great customer service is to convert any call in to wow call. Providing a experience to the customer while resolving query and putt smile on customer's face. 
What according to you makes you a good candidate for customer service or technical support job? 	Since I have been to the customer service industry for a long time dealing with customers. And I possess all the skills which your company requirements. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4