Subject: Fwd: Tech Support Candidate - Prashant Waldia
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 8 Aug 2020 03:27:14 -0700 (MST)

Hi Ma'am, 

Please check this test for EPOS. 
He needs 1 week to join, 
His Last Salary was 50000/- and last to last was 21000/- 
As he is not satisfied with his current job so ready to negotiate with salary. 
So he is expecting 40-42k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Aug, 2020, at 11:34, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Prashant Waldia 
E-mail 	[email-masked] 
Phone Number 	(91) 8010793856 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida sec 49 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Rackspace 	SDA -1 	NA 	52000 
Previous Employer 1 	HCL 	Senior analyst 	1st april 2020 	21000 
Previous Employer 2 	IGT 	Process Associate 	April 2018 	14000 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I can try to see the error message that is coming from my end 
I can try to switch the web browser. 
I can try to also see if any other web page is having the same issue or not 
I can try to reset the web browser clear cache memory and restart the machine 
What according to you is difference between Bluetooth and Wifi? 	Bluetooth is used to pair two different devices without any need of wierd cable's 

Wifi is however used to provide the high speed internet to access the internet 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service would be just resolving the issue for the user 

However great customer service would comply of with a good calling etiquette like greetings humbly giving end user the assurance and empathy at the same time. 

Understanding the issue that user is putting up. 

Trying to resolve or escalate the issue in the provided SLA. 

After resolving the issue user must be asked that if he needs any further assistance. 

Closing of the call is also a important accept to make a great experience from good. 
What according to you makes you a good candidate for customer service or technical support job? 	I have a experience of more than 4 years in the profile of a support job. 
I do have good customer driven sense in mind that they are here for our help. 
I have good communication skills which play a very important role in customer service or technical support. 
I have also handled my team as a shift lead, so im good with team and working with a team. 
I have worked in different domains and many tools. 
Also i have a good hands on experience as i have been working with multiple clients. 

On a scale of 1 - 5 please rate your fluency in spoken English 	5