Subject: Tech Support Candidate - Sachita Chauhan
From: Sachita Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Aug 2020 05:47:47 -0400

Tech Support
Test

Name

Sachita
Chauhan

E-mail

[email-masked]

Phone Number

(+91) 9136869022

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

sector 63, noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Cox & Kings

Sr. Travel
Advisor

5th May 2019

20000/-

Previous Employer 2

ThomasCook

Travel
Advisor

May 2017

13000/-

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Steps taken to troubleshoot the problem.

1-The very first step is to read and understand the error message and act
accordingly.

2- Check if you are still connected to the internet or not.

3- Check if you have entered the correct URL or not.

4- Sometimes one should try same URL link in different browser as
well.

What according to you is difference between Bluetooth
and Wifi?

Both are used to share the data.

1- Bluetooth is used to share offline data while WIFI for online data through
various mediums like Email, What's App and other applications.

2- Bluetooth can not help you access any website but one can access to any URL
or Web link using WIFI.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer service is listening to the customer queries and
solve them as much as you can but great customer service is making your guest
feel comfortable and letting them believe that they have reached to the right
person to get their problem solve.

What according to
you makes you a good candidate for customer service or technical support
job?

According to be one should have good knowledge of gadgets and
its functions, beyond that he must have good knowledge to access various
Websites in order to get the possible solutions online.

On a scale of 1 - 5
please rate your fluency in spoken English

5