Subject: Tech Support Candidate - Puneet Narang
From: Puneet Narang <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Aug 2020 09:25:00 -0400

| | Tech Support Test

Name | Puneet Narang
E-mail | [email-masked]
Phone Number | (011) 9211570405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Moti Nagar, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Silverskills | Senior Executive | 31 July 2020 | 35.5
Previous Employer 1 | Falcon Force | Senoir Executive | 26 Dec 2015 | 26
Previous Employer 2 | HSBC | AM | 31 Dec 2014 | 29900

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I am not from IT department, i have no idea about this.......

I will check only my internet connection, it is working or not and if it will not open through browser , I will close that browser and i will open from different software browser

What according to you is difference between Bluetooth and Wifi?

From blue tooth we can connect the one device to another device without any wire and WiFi provides us high speed access to the internet in the laptop.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The good customer services means just we are providing the good services to the customer  and the great customer services means we are providing the good services with fully satisfaction to the customer.
Satisfaction is the main thing we will have to satisfied to the customer for great customer service.

What according to you makes you a good candidate for customer service or technical support job? | I have done near about eleven years in this field and i am providing the great services with full accuracy to the customers and due to providing the great services to the customer, I have awarded so many times in EXL and Silverskills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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