Subject: Tech Support Candidate - Saral Tiwari
From: Saral Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Aug 2020 07:22:44 -0400

| | Tech Support Test

Name | Saral Tiwari
E-mail | [email-masked]
Phone Number | (011) 9284032284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Apertum pvt lTD | CSR | Dec 30 2019 | 28000
Previous Employer 1 | OLA ANI Turk Blue | BDE | Jan 15 2018 | 25000
Previous Employer 2 | Scootsy logistic | e-Commerce Ex | Feb 2017 | 23000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the error that what error is coming, next would be to try to open the same website on another device an on a different network. If it is a connection issue then my first step would be to check my machine whether It is connected or not. If it's not, then the second step would be to check the router and it's IP address,
Then I'm gonna check Firefox and proxy setting In a case connection is fine.

What according to you is difference between Bluetooth and Wifi?

Bluetooth is wireless connection technology that came after infrared. by using that you can exchange the data in a certain radius.

Wifi is wireless internet connection technology, which helps people to access the internet in a wide area without the LAN wire, You can also access the internet on more than one device at the same time or while moving.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service where the executive listens to the customer understands the customer and his issue.

Good customer service where you provide accurate information to the customer by showing your politeness and following all professionalism as per the guidelines and acknowledge him for his issue.

Great customer service:- something is called when you understand the customer, where you show your empathy and you see yourself as a customer side. Some good signs are like understanding him and the situation which he's facing, try to solve his issue on the call itself, making the customer understand where he unable to get you. Always try to communicate in an easy way, If the customer doesn't sound techy.

What according to you makes you a good candidate for customer service or technical support job?

According to me, It is my knowledge, experience, and skills. Where I consider myself a good candidate for the CSR profile.

It, not just a work me, and it is also not limited to talking to people, It requires a lot of attention, good communication, and patience. I think I have.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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