Subject: Fwd: Tech Support Candidate - Vivek Narang
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 7 Aug 2020 09:58:48 +0000

Reject

Sent from my iPhone

Begin forwarded message:

From: Vivek Narang <[email-masked]>
Date: 7 August 2020 at 15:20:29 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Vivek Narang
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vivek Narang
E-mail  [email-masked]
Phone Number    (91) 9411365411
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Dwarka
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TrueNorth AR India pvt. Ltd.    Collector       15 May 2015     28000
Previous Employer 1     IBM India pvt. Ltd.     Technical support       10 April 2011   24000
Previous Employer 2     Teleperformance Technical support advisor       16th February 2009      15000
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check the internet connection. 2. Try to open in incognito mode. 3. Try to open in different browser like chrome. 4. Try to delete cache memory. 5. Restart the browser. 6. Restart the device.
What according to you is difference between Bluetooth and Wifi? Bluetooth works with the devices where both the devices to be connected have to open the Bluetooth. It mostly works one way like playing song from mobile Or TV to speakers. While wifi helps to the device to connect to the internet. It works two ways for transmission of data. Like we can send the file and data both ways.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service is where we have to leave the customer without any complaint. While great customer service is compliance oriented and we have to leave the customer to come back more happy with our service.
What according to you makes you a good candidate for customer service or technical support job? Mba with hr let's me understand ever human beings priorities so i can give better customer service while technically I have worked on lates technologies like saas.
On a scale of 1 - 5 please rate your fluency in spoken English  5