Subject: Re: LSM Joining Case Test - NAUSHAD ALAM
From: NAUSHAD ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Aug 2020 08:44:30 -0400

| | LSM Joining Case Test

Name | NAUSHAD ALAM
E-mail | [email-masked]
Phone Number | (91) 9971086282
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Burb 2 is correct and the best option because, it states that the customer will receive e-tickets along with the physical tickets. So if the customer is travelling in 2 days time, then he/she can make use  of the e-tickets. If the customer  had purchased Instant Download e-tickets, they will be available to print almost immediately.

I I think Customer service number should have been added to the email. Rest is okay.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me difference between good and great customer service is that we should value our customer"s money, time and need.  Also provide, safe, secure and guaranteed after sales service to the customer. Make sure that the customer is satisfied and all his concern is addressed carefully on time.

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