Subject: Re: LSM Joining Case Test - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Aug 2020 03:07:34 -0400

| | LSM Joining Case Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (+91) 8368754612
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Just because guest is travling in 2 days and id we have an option to send these tickets in guest hotel so its convenient for him.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business.

Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed — rather than just meet — expectations.

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