Subject: Fwd: LSM Joining Case Test - Satinder Singh Behl
From: Ashwinee Latchayya <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 5 Aug 2020 07:07:45 -0700 (MST)

no 

Ashwinee L 
Account Manager 
Skype : live:ashwinee_9 

From: "Satinder Singh Behl" <[email-masked]> 
To: "Saurabh Dadu" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, [email-masked] 
Sent: Wednesday, August 5, 2020 5:49:01 PM 
Subject: Re: LSM Joining Case Test - Satinder Singh Behl 

	
	
			LSM Joining Case Test 
		Name 	Satinder Singh Behl 
E-mail 	[email-masked] 
Phone Number 	(91) 7290089099 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I have selected Blurb 2 because consumer said that he will be travelling to this event in two days so e ticket would be better option as he can download from anywhere. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is if the customer is asking for a help and we provide with the solution. A great customer service is wherein you satisfy the customer's need and you also build the trustworthy relation. For an instance 
Good Customer Service:- The customer said he will be travelling for event in two days and want tickets at his hotel address. Customer representative ask consumer to provide delivery information or he can also update delivery add on link provided and seller makes sure tickets are delivered asap. 
Great Customer Service:- The consumer is travelling in two days for event and wants tickets in hotel. Representative informs customer that he makes sure that customer gets e tickets which will be received faster than hard copy moreover he can download or can show e ticket to get entry. 	

	
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