Subject: Re: LSM Joining Case Test - Simran Kaur
From: Simran Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 5 Aug 2020 09:02:30 -0400

| | LSM Joining Case Test

Name | Simran Kaur
E-mail | [email-masked]
Phone Number | (+91) +919711823024
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Reason- This particular response is very specific as the customer wants the delivery to be made at the hotel address, also the process is briefed properly.The language of the draft is polite.

Additional sentence: We are very much looking forward to provide you with the ticket as quickly as possible.
Hope you enjoy this mesmerising event!

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is to provide the best experience during consumption of the product or service whereas great customer service is to provide best booking experience, best pre sales & post sales services. In good service customer is happy and in great service customer is satisfied. A satisfied customer will always recommend the product and company to others.

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