Subject: Re: LSM Joining Case Test - Aman Patial Aman
From: Aman Patial Aman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 4 Aug 2020 08:14:51 -0400

| | LSM Joining Case Test

Name | Aman Patial Aman
E-mail | [email-masked]
Phone Number | (+91) 7428019890
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | There is no sympathy as he asked when will I get my tickets, but the agent asked each n everything.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is customer gave us the call and we are providing all the answer what is looking for. However in great customer service, the agent must sound confident, energetic and polite. Agent is providing all the answers in such a way that the customer is indulge with the agent and there is a flow in communication and customer is very much satisfied with agent and the resolution he has provided

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