Subject: Fwd: Tech Support Candidate - Amit Dubey
From: HR Livesalesman <[email-masked]>
To: Ashwinee Latchayya <[email-masked]>
Date: Tue, 4 Aug 2020 03:25:27 -0700 (MST)

Hi Ash, 

Please check this test for Glopal 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Aug, 2020, at 14:24, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Amit Dubey 
E-mail 	[email-masked] 
Phone Number 	(+91) 9711315381 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Noida sector 122 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Iqor india pvt ltd 	Agent 	Jan 2014 	25000 
Previous Employer 2 				
You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all i will check if the website address that i typed is correct or not, checking the internet connection would be the other thing and if both are fine i will look for other issues that might cause this. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Only a customer can decide if the service was good or great. However one should always aim to deliver the best possible service. 
Good CS- you are resolving the issues but not moving positively with the customers 
Great CS- Providing world class customer service experience and maintaining the lasting and loyal clients. 
What according to you makes you a good candidate for customer service or technical support job? 	The combination of skills and experience that i have is best suited for a customer service job. I can work hard and take decision in the best interest of the company.