Subject: Tech Support Candidate - Alabhya Malik
From: Alabhya Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 2 Aug 2020 19:17:06 -0400

| | Tech Support Test

Name | Alabhya Malik
E-mail | [email-masked]
Phone Number | (91) 9625824764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Developer | 2nd August | 27500
Previous Employer 1 | Moti Mahal Delux | Restaurant Manager | 23rd July 2019 | 25000
Previous Employer 2 | Alleys Urbane Cafe | Restaurant Manager | 31st August 2017 | 25000

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The error can occur due to many reasons. As the reason is not specific I would like to give an example of the internet not working error.
Firstly, we will check the bottom right corner if the internet is working or not. In case it is not working the Logo of Internet Connectivity on the bottom right corner there would be a yellow triangle over it. We need to make sure that there is proper internet connectivity. We would check the physical wires as well to ensure network connectivity. We can also check the connection by going to the Command prompt and ping the IP address and make sure that data is being sent and received from the ISP side and the IP is accessible. By doing this the computer sends 4 packets and receives them back confirming connectivity and latency issues can be seen there and then. If still the problem remains the same we will then have to connect to the ISP and confirm connection from there side.

What according to you is difference between Bluetooth and Wifi?

Both Bluetooth and Wi-Fi are used for providing wireless communication through radio signals.

The most distinction between Bluetooth and Wifi is that, Bluetooth is actually accustomed connect short-range devices for sharing information whereas Wifi is used for providing high-speed web access or internet.

Wifi provides high information measure because the speed of web is a vital issue.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service means servicing customer requirements as per there requirements and satisfaction.
A good customer service associate would do all the troubleshooting as per the customer requirements keeping the company SOP in mind.
A great customer service associate would satisfy the customer by going out of the box. A great customer service associate would think out of the box and be able to take decisions.

What according to you makes you a good candidate for customer service or technical support job? | One needs to have great communication skills, interpersonal skills and technical knowledge. Along with these an executive should empathise with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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