Subject: Tech Support Candidate - Amit Dubey
From: Amit Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Aug 2020 04:54:16 -0400

| | Tech Support Test

Name | Amit Dubey
E-mail | [email-masked]
Phone Number | (+91) 9711315381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 122

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Iqor india pvt ltd | Agent | Jan 2014 | 25000
Previous Employer 2 | | | |

You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check if the website address that i typed is correct or not, checking the internet connection would be the other thing and if both are fine i will look for other issues that might cause this.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Only a customer can decide if the service was good or great. However one should always aim to deliver the best possible service.
Good CS- you are resolving the issues but not moving positively with the customers
Great CS- Providing world class customer service experience and maintaining the lasting and loyal clients.

What according to you makes you a good candidate for customer service or technical support job? | The combination of skills and experience that i have is best suited for a customer service job. I can work hard and take decision in the best interest of the company.

| |