Subject: Tech Support Candidate - Ruchi Poddar
From: Ruchi Poddar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 1 Aug 2020 04:35:09 -0400

Tech Support
Test

Name

Ruchi
Poddar

E-mail

[email-masked]

Phone Number

(+91) 8653835497

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Sector- 15, Noida-
201301

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Trugo Travels Pvt. Ltd., Ireland

Project Manager

31/05/2020

36,000

Previous Employer 1

SLW Media Pvt. ltd.,
India

Manager- Marketing & Sales

22/04/2019

30,000

Previous Employer 2

N.A.

N.A.

N.A.

N.A.

You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

The
following steps I would like to follow:

1) Firstly, check the website link is spell correctly

2) If it is correct, I will check my internet connection, if it is in active
mode

3) If this still isn't a problem, I will try another browser

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Well, I believe that the
customers are the base of any business. Whether the business is goods related or
services, customers are the top notch priority. So what I understand by the good
customer service is when you serve them nicely when they are dealing with you.
On the other hand great customer service implies when you treat the customer
same way even after sales i.e., maintaining a good relationship in order to make
them a permanent customer. That includes post sales services, festive greetings,
emailing about seasonal offers and gifts, etc.

What according to you
makes you a good candidate for customer service or technical support
job?

I really want to elaborate this. First of all, I understand that
I'm a good and helping person in my daily life as well. And when I'm getting
paid for helping customers, it becomes my job to help them, be kind to them,
understanding them and solving their issues. Apart from that, I'm industrious.
Yes, one thing I know very well that is hard work. I put my effort in everything
required, whether I'm baking a cake or taking out prints of some documents in my
office. Perfection is my weakness. I would go beyond my limit to achieve that.
And as said above, customers are the base, I would really do my level best to
have a hold on them.