Subject: Chinese Language Test - Li Li Chan
From: Li Li Chan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Jul 2020 10:14:49 -0400

Foreign Language
Screening Test

Name

Li Li
Chan    /  (91) 9205662393    / [email-masked]

Whats your first language

Chinese

Please
answer in grammatically correct ENGLISH the following situation in 100 words:
You are working for Pizza Hut as a phone order executive. You took the order
from a customer and informed him that his order will be delivered in 30 minutes.
The customer calls you back after 45 minutes complaining that he has not
received his Pizza yet. When you check you realised that you made a mistake and
you entered his address incorrectly. You have the customer waiting on phone,
what would you do in this situation?

I would correct the order
immediately and inform the delivery team to put this order in the highest
priority. I would sincerely apologize to the customer and try to calm him down.
Also, inform him that I already corporated with the team, and your order will
be delivered as soon as possible. If the company policy is allowed, I would
offer to provide the customer with a discount code or voucher as
compensation.

In ENGLISH - Please describe your Background
(Personal, Educational, Professional) - 50 - 100 words

My name
is Li Li Chan and I am a native Chinese speaker who is originally from Hong
Kong. Currently I have been staying in Delhi, India for more than 5 years. I was
major in Environmental Studies at my university. After my graduation, I worked
for the different departments in the government of Hong Kong in the
environmental field for almost 6 years. After that due to my passion for Hindi
language and Indian classical dance I moved to India for further study. During
my time in India, I am also a freelance interpreter and translator for different
companies.

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

对我而言好的服务和优质服务的分别在于，好的服务可能只局限于满足客户预期的一般基本要求，例如有礼的态度，准时，保持产品应有水平等等。但优质服务是提供更高质素的服务，不光是令客人感到满意，更会令客人觉得他们得到的服务相比同类公司与别不同，比心目中预期的更好，也能让他们感到优越感，并使客人会愿意再次选用同一服务。

Please answer this question in YOUR LANGUAGE: In 5 sentences please
explain what makes you the right candidate for customer service job.

我具备友善亲切的态度。

中文是我的母语，我亦熟悉中华文化，因此能更好地了解目标客户的需求，并向他们提供优质的服务。

我愿意接受新挑战以及能快速地学习新事物。

我有良好的应对能力，会尽力解决客户的各种问题。

我长居在印度一段长时间，已经良好适应印度的工作环境。

Please
answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about
any city or town that you traveled to

因为我是成长于非常都市化的城市香港，所以有机会去旅游的时候，我都会更想去一些能亲近大自然，也比较简朴的地方。位于印度北方的列城是其中一个我很喜欢的地方。我分别于2014年和2018年两度前往列城，一次是盛夏时分，而另一次则是快要入冬之时。有幸能两次体验高海拔山区的不同季节绝美景色，不论是连绵的雪山，还是高原湖泊都令人一见难忘。当地纯朴的风土人情，独特的在地文化与我们这些外国游客想象中的印度民情大有不同。