Subject: Chinese Language Test - tenzin namchoe
From: tenzin namchoe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Jul 2020 10:14:04 -0400

| | Foreign Language Screening Test

Name | tenzin namchoe     /  (560095 ) 9148225310    / [email-masked]
Whats your first language | Chinese

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

every business value their customer and always keeping customers are first priority, since this  problem is from our end so we  have to solve the problem with very professional way to communicate with customer and i would love to ask customer  whether he or she would like to wait for sometimes so we can deliver to the right address  without fail of course at that point of time customer must be very upset or pissed off so i would like convince him and will give some complimentary from company side and make sure will not make such mistake in coming days because that will impact business as well as now a days everyone access to internet and negative review to our restaurant will impact our business.
I think once we convince the customer and promise to deliver pizza within  20 minutes with a complimentary  , I think the customer will cool down and the problem will be solved. make sure not to  repeat the same mistake in future.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Tenzin namchoe, i am a Tibetan,  i did my schooling 1st to 9th standard in Lhasa Xue school in Tibet, we have to learn chinese from kindergarten which is mandatory for all Tibetans in Tibet, after completed my 9th standard with my families we moved to india and i continued  my 10th &12th in  TCV school  Dharamsala Himachal pradesh, after i  completed my board exam i came  to Bangalore  and i did my BA and MA social work  in  St joseph's college Bangalore, in 2015 completed master of social work, than i start searching for a job and  shortlisted in amazon.ccom as a chinese language supporter  for the CN market.In order to  support my own education and to earn some pocket money I have worked as a translator and interpreter. For example, I worked as an interpreter at the international exhibition center Bangalore.
i  joined amazon 20th july  2015 as a chinese language specialist, when i was in amazon my role was to check catalog quality and product description  ASINS vice which is more into ML machine Learning  and i quit my job and my last working day in amazon was  24th April 2019 worked in  amazon around  3.9 years. After I left amazon i took a long break and went for a small trip around India and then I started working as  chinese translator in a startup  microfinance (NBFC)  chinese company  in that company. I need to work only 4 hours in a day.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

according to me different between good and great customer service is:
I am  a shopaholic and I spend 70% of my income on clothing and makeup shopping , hence I can clearly differentiate what good and great customer service is. As per my experience good service is when you go shopping and you want to purchase some dress or cosmetic, then the sales person welcomes  you with a big smile and asks what i need or any assistance from them. but due to shortage of sales and many customers are visiting to the shop, sales need to assist other customers and they don't have enough time to assist you specially when i go for a cosmetic shopping example in M.A.C picking a lipstick shade is hardest thing for every girls but sometimes i am not getting good assistance from sales because they have shortage of employees inside the store and  many customer inside the store, hence in such circumstance i would like to say  which is a good service because even if they are so busy at least they didn't ignore a customer , sales trying to interact with customers, try to understand what we need. great service is when i shop in esteelauder for my serum and eye cream moisturizer, they welcoming  me with a big smile and let me sit on the sofa provide a bottle of mineral water and sale girls showed me what new product available and which cream is suitable for my combination there is one on one assistance which made me feel like  worth to spend money and i would like to say this great  customer service with smile and professional behavior.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

这个销售岗位适合我的理由是，
我呢是拉萨人我父母从小就是做服装生意的人，我从小陪伴着我的母亲看各种各样，形形色色顾客的脸长大的一个女孩。
来我家店的顾客有不同的需求也有不同的性格，有的人好说话而有的顾客就是很难对接，总之无论遇到什么样的顾客我妈妈带着最美的笑容为每一个客户服务。
所以慢慢的她结交了很多老客户，我也从她的身上学会了很多技能如何跟客户沟通去分析他们的需求，虽然我家做的是小本生意可是我觉得每个做生意的私人还是团体最重要的是把客户为中心，分析他们的需求，和他们好好沟通这样才能赚钱也能赚到客户的信任。
我在大学也学的是心理学和社会学，所以我觉得我有耐心去听客户的每一件事并且有信息提供最好的服务让客户满足也让我的老板感到荣喜有我这样的员工。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

我这个人，其实没有去过很多地方，下班后我喜欢宅在家里追剧，最近我在看三十而已这部电视剧，也喜欢读书，还喜欢在家里跟姐妹们一起开茶话会，就这样平平淡淡的日子是我这一生最向往的，因为我没有看过很多地方今天小编来讲讲关于我的故乡拉萨。。
拉萨是一座古老的城市，也是一座阳光明媚的小城市，那里是很多人向往的神地，，，，因在节奏很快的大城市里每日朝九晚五的我们才明白像拉萨那样平静的城市才会带来幸福和快乐。。人活着活着就会明白原来最美的还是自己出生的圣地拉萨。。。。是不是写的有点多了，大学毕业后也没怎么认真的写下自己的心情了，谢谢您给我这样的一个机会让我写出心声，谢谢。。丹增。

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