Subject: Korean Language Test - tenzin namchoe
From: tenzin namchoe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 31 Jul 2020 06:52:16 -0400

| | Foreign Language Screening Test

Name | tenzin namchoe    /  (560095) 9148225310    / [email-masked]
Whats your first language | Korean

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

every business value their customer and always keeping customers are first priority, since this  problem is from our end so we  have to solve the problem with very professional way to communicate with customer and i would love to ask customer  whether he or she would like to wait for sometimes so we can deliver to the right address  without fail of course at that point of time customer must be very upset or pissed off so i would like convince him and will give some complimentary from company side and make sure will not make such mistake in coming days because that will impact business as well as now a days everyone access to internet and negative review to our restaurant will impact our business.
I think once we convince the customer and promise to deliver pizza within  20 minutes with a complimentary  , I think the customer will cool down and the problem will be solved. make sure not to  repeat the same mistake in future.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Tenzin namchoe, i am a Tibetan, i was born in Tibet but brought up in India,   i did my schooling in Lhasa, the capital city of the Tibet, we have to learn Chinese from kindergarten which is mandatory for all Tibetan in Tibet  and i did 10th & 12th in  Himachal Pradesh India,  i did my BA and MA in  St Joseph's college Bangalore, after completing  my master degree,  i got shortlisted in amazon as a Chinese language supporter  for CN market. i joined amazon  on 20th July  2015 and i quit my job 24 April 2019, i  worked in amazon around  3.9 years and I quit my job then I started working  as freelance till now.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

according to me different between good and great customer service is:
I am  a shopaholic and I spend 70% of my income on clothing and makeup shopping , hence I can clearly differentiate what good and great customer service is. As per my experience good service is when you go shopping and you want to purchase some dress or cosmetic, then the sales person welcomes  you with a big smile and asks what i need or any assistance from them. but due to shortage of sales and many customers are visiting to the shop, sales need to assist other customers and they don't have enough time to assist you specially when i go for a cosmetic shopping example in M.A.C picking a lipstick shade is hardest thing for every girls but sometimes i am not getting good assistance from sales because they have shortage of employees inside the store and  many customer inside the store, hence in such circumstance i would like to say  which is a good service because even if they are so busy at least they didn't ignore a customer , sales trying to interact with customers, try to understand what we need. great service is when i shop in esteelauder for my serum and eye cream moisturizer, they welcoming  me with a big smile and let me sit on the sofa provide a bottle of mineral water and sale girls showed me what new product available and which cream is suitable for my combination there is one on one assistance which made me feel like  worth to spend money and i would like to say this great  customer service with smile and professional behavior.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

对于我个人的经验来说销售就是给商品提供利益的，也就是说要满足客户的特定需求过程，去跟客户沟通了解他们需要的要求，一个好的销售可以给身边的同时带来快了，也可以带给公司利益。
最重要的是给客户一个好的状态让他她成为老顾客。
我个人觉得我是一个喜欢沟通，喜欢分析一个人的心理状态和需求的人所以我个人觉得这份工作适合我个人能力应为我是一个很有耐心的人。

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

我这个人不是很喜欢旅游我就是一个比较喜欢宅在家里追剧，和姐妹们开茶话会，做饭，做一些小视屏等等。。。但是如果要说关于我去过的一座城，我就说说我的家乡拉萨吧， 我是拉萨人，拉萨是一座古老的城市，那里的人很善良生活过的很轻松。。。有的人说拉萨人是这个世界上最没有压力的人，他们的生活过的很轻松很自在。拉萨是一座古老的城市， 也是很多人向往的神圣的地方。
拉萨最美的是布达拉宫， 也是大昭寺，还有很多古老的寺庙， 还有最令人难忘的是拉萨的小吃。

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