Subject: Trainer Candidate - Jaya Dubey
From: Jaya Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 30 Jul 2020 05:51:38 -0400

| | Tech Support Test

Name | Jaya Dubey
E-mail | [email-masked]
Phone Number | (78382) 48680
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kalkine ltd | Assistant Manager | June 30/2020 | 6LPA
Previous Employer 1 | Barclays shared services | Process Associate | November 2019 | 5.5LPA
Previous Employer 2 | I energizer | Assistant executive | November 2015 | 4.2LPA

If Selected, how much time do you need to join? | 2 weeks.

Please briefly describe your work experience specifically in training?

Working as complaint specialist for the last 18 months of my tenure with Barclays I have trained the new batches with product knowledge as well the tools to work on to make their life easy as thier role on Business as required. Post that in my current role I have trained new batches from communication skills to sales pitch as well the pre / post sales call handling.
I enjoy my role as a trainer as there is so much to learn.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I had a hard time, while the error correction for one of the new trainee from Odisha who had a trouble with ʃ and S sound enunciation. It took a while (precisely 8 days), however, I gave 100% conversion for the batch and the end result was positive. If you ask me ,we as trainers are entitled to identify the weakness as well the strength of a trainee and for that I personally follow SWOT tool.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service would involve "wow" moments and rapport building, where as good customer service would only involve satisfying the customer and providing solution. With all the correct elements of efficiency,quality, rapport,reliability,satisfaction and solution a good service can be converted into great service call.
What according to you makes you a good candidate for this position? | I have a combination of skills as well experience that makes me stand out of other applicants plus I meet deadlines and deliver in tough situations which makes my manager look good in the management.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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