Subject: Fwd: Trainer Candidate - Mansi Chaudhary
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 29 Jul 2020 08:40:11 +0000

No
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Begin forwarded message:

From: Mansi Chaudhary <[email-masked]>
Date: 29 July 2020 at 13:48:29 GMT+5:30
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Subject: Trainer Candidate - Mansi Chaudhary
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mansi Chaudhary
E-mail  [email-masked]
Phone Number    (+91) 9818002816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Crossing Republik, ghaziabad
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ienergizer      senior trainer  11-05-2020      29,700
Previous Employer 1     Ienergizer      senior trainer  7-10-2016       25,500
Previous Employer 2     Airtel and broadband landline division  senior customer executive       7-07-2009       10,000
If Selected, how much time do you need to join? Immediately
Please briefly describe your work experience specifically in training?  6 years in training profile taking care of dip check ,NHT batch, refresher, bottom quartile refresher, updating ppt time to time, call calib with the clients, time to time interacting with tl , managers to check what exactly the organizational needs according to that make refresher session more effective, barging calls and sharing feedback to the agents and also acting as a mentor for the NHT batch at OJT time, TNI session in an effective way and sharing the score pre and post training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.  There was a time when in samsung we require bulk agents so once Samsung hired 50 agents for the technical process and i was the trainer for product process and softskill for next 15 days .  So the number were huge and handling every agents equally and solving their queries and also making them understand each and everything in a smooth way was the challenging part and that too my throughput with this batch was 100%
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service where in what customer wanted you provided that resolution in a correct way and asked extra help and closed the call and great customer service is that where customer wanted the information you provided that in a correct way and also given extra information related to that resolution.
What according to you makes you a good candidate for this position?     i am open to learn new things, i am enthusiastic, i know my potential, when i take the work i give my 100% to that work.
On a scale of 1 - 5 please rate your fluency in spoken English  4